Troubleshooter Usage Guidelines
Altera® on-line troubleshooters are easy-to-use interactive tools that help you troubleshoot and solve common technical issues. To learn more about troubleshooters, please select a topic:
Change Your Answer
You will see a "Question and Answer History" at the bottom of each screen throughout the troubleshooter. To change an answer, click on the question in the history. The troubleshooter will take you back to the question you selected. (You don't have to use the Back button in your browser.) Change your answer, then proceed through the troubleshooter on the new path.
Save your Troubleshooter Session
To save your individual troubleshooter session at any point in the progression of questions, add the URL to your favorites list or create a bookmark.
Internet Explorer
- Click on Favorites on the Internet Explorer Menu Bar.
- Select Add to Favorites.
- Optional: re-name the page.
- Click OK.
Netscape
- Click on Communicator on the Netscape Menu Bar.
- Select Bookmarks.
- Click Add Bookmark.
Print Troubleshooter
Click on Print This Troubleshooter at the bottom of the page from the point where you would like to print the session. This will print the complete question and answer history that you have traversed so far.
E-mail Troubleshooter
Click on E-mail This Page on the top right hand corner of the troubleshooter from the point where you want to e-mail the session. Fill out the form and click Send. The recipient will receive an e-mail with the URL that takes them to the point in the troubleshooter where you sent the e-mail. The recipient will also be able to see your question and answer history.
File a mySupport Service Request with Altera Technical Support
If the troubleshooter is unable to solve your problem, you may submit a service request to mySupport. Click on the Contact Support link at any point during your session. You will be prompted to sign into your altera.com account before you submit your service request. When submitting the request, please refer to the code on the right hand side of the troubleshooter screen. By including the code in your submission, the applications engineer assigned to your request will have access to your question and answer history and will have a better understanding of your problem and symptoms.
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